Delivery Information

Postage & Delivery

SHIPPING TO UK & NORTHERN IRELAND

We send all of our orders by Royal Mail, 2nd class delivery. Once we have dispatched your order we will email you to confirm your order is on it's way. Deliveries usually take no more than 2-4 working days to deliver from day of dispatch, (within the UK) and we endeavour to dispatch your goods within 1-2 weeks of receiving your order. If we are required to ship outwith the UK we will give you a revised estimate on the time it will take to receive your order.. Please take in to account in times of bad weather our delivery services can be seriously affected and being based in Central Belt Scotland this can affect deliveries extensively over particularly harsh winter periods. We will of course keep you up to date with any potential problems with delivery and will warn you before dispatch if adverse weather conditions may affect how long it will take to receive your order.

We charge a flat postage and packaging fee of £4.00 for each framed piece of artwork ordered.

SHIPPING TO AN OVERSEAS DESTINATION

Unfortunately we have to charge more to customers buying from overseas. All overseas orders are sent by Royal Mail. Your delivery cost for Ireland, (up to 1 week to be delivered from date of dispatch) is £10 for each framed piece of artwork and £15 to the USA, (up to 3 weeks to be delivered from date of dispatch) for each piece of artwork. If you are looking to having a Crafty Little Monkey gift sent to another destination, please email us at sales@craftylittlemonkey.co.uk and we will investigate how much this would cost and how long it will take.

Returns

Non-Faulty Returns

As all orders are made-to-order we can not accept non-faulty-returns. Please make sure you are happy with the design proof I email to you before approving it.

Faulty Returns

Crafty Little Monkey takes care in ensuring that the made-to-order button pictures on this website are handmade (by me) to the highest standards. However, in the unlikely event that the product has a defect, this may be returned for a refund or replacement provided the item is returned within a reasonable period from purchase. In normal circumstances this would be expected to be within 30 days of product despatch. Crafty Little Monkey undertakes no warranty to refund items outside of a reasonable time period or where product return is without a clear defect. Items that are not deemed faulty will be returned back to you.

Returns Address Please send all returns to the following address (unless specified differently on your returns form): Crafty Little Monkey, 86 Sandpiper Meadow, Alloa, Clackmannanshire.

Returns Process

If you wish to return an item, please click on the 'returns' link under the 'Customer Service' tab at the footer of the web page. You can upload all the information we require to process the return and we will in turn issue you with an RMA number. We will acknowledge your Returns Request within 48 hours of receiving it.

The 'Cooling Off Period'

If you choose to return your purchase within 7 days of receipt of goods then you are entitled to a full refund for the cost of your purchase as well as the dispatch postage. This however does not apply to made-to-order items.

The Contract between Us & You

Once you have successfully completed your online order with Paypal you will be re-directed to our 'successful payment' page. This explains that you will shortly receive an acknowledgment email from sales@craftylittlemonkey.co.uk confirming your order and delivery details. At the point you receive this email a contract is then formed between Us and You.